Privacy & Safety
Please read carefully before using this site
Our commitment to your privacy
The information we collect
In general, you can browse our www.bigravenportugal.com website without telling us who you are or revealing any personal information about yourself. We are, however, able to determine your IP address. We use your IP address to help diagnose problems with our server, to administer our website, to measure the use of our website and to improve the content of our website. In short we use your IP address to gather aggregate demographic information and after we go surf. There are a few places where we give you an opportunity to provide us your personal information. This refers to information that lets us know the specifics of who you are. When you engage in certain activities on our website, such as registering to receive emails, newsletters or other information, ordering a product, creating and maintaining a user account, contacting us, sending us feedback or engaging in social media activities with us, we may ask you to provide certain information. If you choose to share any personal information with us, you will see that the amount and type of personal information we request depending on how you use our website. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, phone number, email address, and other personal identifying information. When ordering products on our website, you may be asked to provide a credit card number. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
The way we use information
We may use your personal information for particular purposes such as processing your order, or for marketing research and other marketing purposes and for providing you with the latest product and promotional information and other information that might be useful to you. We may share this information with Big Raven affiliates or other business partners to support your customer relationship with the company. We must release your credit card information to the card-issuing bank to confirm payment for products purchased on our website; release your email address information to third party service providers if required to deliver products that you ordered; and provide order information to third parties that help us provide customer service. We will not give or sell this information to any other company for its use in marketing or solicitation.
Our commitment to security of your personal information
We want you to have continuing trust in Big Raven and in our products and services and, so, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure your personal information.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through our website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.